ServiceDesk
was founded by Industry experts with over 30 years of combined
experience, so we truly understand Information Technology and the
importance it plays in our every day lives as well as within business.
Our
objective is to provide our clients with best in class IT services and
innovative solutions leveraging new technologies that will assist in
delivering unprecedented value-add outcomes for our customers.
What Sets Servicedesk Apart?
- We find the intelligent staff and retain them
- Investment in skills, training and mentoring of our technicians
- Client relationships are of utmost value to us
- The most obvious: easy to work with
- Diverse experience across multiple industry sectors
- Matching technology with business outcomes that deliver a competitive edge for our clients
- Proactive solutions and Preventative maintenance attitude
- Attitude and culture focused on innovation, perpetual improvement and customer service
Managed IT Services
As you know, time is precious! You have more important issues to deal with than your computers, servers and network. However, it is crucial to ensure these critical services are running predictably, optimally and securely. Our fully managed IT program is the ideal solution for an organization like yours, an organization that demands the utmost in reliability and quality service.
We
provide total IT support and management for a fixed monthly price –
it’s that simple. We provide all of the benefits of an internal IT
department for a fraction of the price of staffing one. We reduce the
business impact of IT failures by minimizing their occurrence and any
unforeseen issues are dealt with as a top priority. All aspects of your
IT environment are covered: security, data protection applications,
backups, configuration and management.
When
you outsource the management of your important IT resources to us, we
look upon this as a partnership. Our comprehensive approach means we are
your IT department. By optimizing your IT, it will work at the peak
efficiency and reliability levels that your business demands allowing
you to focus on running your business and not your technology.
Bay area IT services
Put your trust in ServiceDesk! We provide IT solutions to companies here
in the bay area and beyond. When it comes to IT, we are here to serve as an
extension of your business.
One of the
most difficult tests in maintaining a companies network is trying to predict
when an outage will occur and why. With our 24×7 Proactive IT, we can
prevent many of the potential outages from ever occurring. By pairing our
proactive real-time monitoring tools with our preventative maintenance tasks ,
we can ensure the reliability and stability of your environment.
A routinely maintained network will result in fewer outages and as a result, yields higher productivity and saves on support costs for you. At the same time, your exposure to security risks is drastically reduced, and frustration from unstable IT assets diminishes. ServiceDesk enables our clients to maintain the focus on their business by removing the uncertainty out of running a network.
We fully comprehend why your mission critical business services are so important to your operations. This is the reason why we have spent so much effort designing our support programs to align with your companies initiatives.
We have built a service program that proactively maintains and monitors your devices 24x7x365 days a year, which in turn ensures optimal up-time for your business.
A routinely maintained network will result in fewer outages and as a result, yields higher productivity and saves on support costs for you. At the same time, your exposure to security risks is drastically reduced, and frustration from unstable IT assets diminishes. ServiceDesk enables our clients to maintain the focus on their business by removing the uncertainty out of running a network.
We fully comprehend why your mission critical business services are so important to your operations. This is the reason why we have spent so much effort designing our support programs to align with your companies initiatives.
We have built a service program that proactively maintains and monitors your devices 24x7x365 days a year, which in turn ensures optimal up-time for your business.
Responsive IT Services
We’ve got your back! If you’re not covered
under one of our Proactive or Managed Service programs, but still
need an IT solution, then you can still get unparalleled support
utilizing our Break/Fix model. This is a pay as you go
service meaning that you pay for any time we spend supporting your
technology. This is also referred to Time & Materials. Whether you
need equipment upgraded or are facing a significant failure, ServiceDesk is
here to provide you the support when you need it.
As your company leans more and more on technology as the core of your business, the more important it becomes to keep your systems up and running. If and when there is an outage, it can be felt in a multitude of ways across your entire business. Each passing minute of downtime can present a missed opportunity and result in a loss of revenue. During these crucial moments, there is nothing more important than getting your systems back online… enter ServiceDesk.
As your company leans more and more on technology as the core of your business, the more important it becomes to keep your systems up and running. If and when there is an outage, it can be felt in a multitude of ways across your entire business. Each passing minute of downtime can present a missed opportunity and result in a loss of revenue. During these crucial moments, there is nothing more important than getting your systems back online… enter ServiceDesk.
* Note: All of our services can be used al la carte to fit your needs. Here is our Service Catalog the lists all the various services we can provide your company.
ServiceDesk
is ready to oversee, maintain and manage your technology infrastructure
to whatever capacity you need us to. We use a flexible combination of
remote IT management tools, ServiceDesk support and local onsite team
members.
